Frequently Asked Questions

Everything you need to know about your Coconu experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your package leaves our warehouse.

What is your return policy?

We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, minus shipping costs, provided the items are in their original packaging.

Are your products eco-friendly and sustainably sourced?

Yes, at Coconu, we prioritize sustainability. We work with certified suppliers to ensure all materials are ethically sourced and our packaging is 100% recyclable.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.

Do you offer international shipping?

Currently, we ship to the United States and Canada. We are working on expanding our logistics to offer worldwide shipping in the near future.